Refund policy


 

REFUND, REPRINT, AND RETURN POLICY

Our products are made especially for you after your order is placed. Because these items are produced on demand, PMA Entertainment Media LLC generally cannot accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or a change of preference.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, contains a manufacturing defect, or is different from what you ordered, please contact us within 30 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the shipping package or label when relevant

After reviewing the information, we may offer a replacement, reprint, or refund, as appropriate. You normally will not be required to return a damaged or defective print-on-demand item unless we provide specific instructions.

SIZE AND COLOR SELECTION

Please review the product description, color options, and sizing information before ordering. Because each item is made to order, we cannot ordinarily replace or refund correctly produced merchandise when the customer selected the wrong size, color, style, or shipping address.

CANCELLATIONS AND ORDER CHANGES

Contact us as quickly as possible if you need to cancel or change an order. We cannot guarantee a cancellation or modification after the order has entered production.

LOST OR UNDELIVERED ORDERS

If tracking indicates that an order was delivered but you cannot locate it, please check with household members, neighbors, the carrier, and your local post office before contacting us.

If an order appears to be lost in transit, contact us promptly with your order number and delivery information so we can investigate with the fulfillment provider.

REFUNDS

Approved refunds are returned to the original payment method. Processing time after approval may vary depending on your bank or payment provider. Original shipping charges may not be refundable unless the order was damaged, defective, incorrect, or lost through no fault of the customer.

CONTACT

To report an order problem, contact:

PMA Entertainment Media LLC
info@pmaentertainmentmediallc.com

Please include your order number in the subject line.